Online Interior Design Project FAQs & Helpful Resources
Updated September 08, 2014 12:00 AM By Matt Langan
FREQUENTLY ASKED QUESTIONS
How will I know when I'm hired for a project?
When you are hired, you will receive a notification in Stuccco and an email notification will be sent to the email address associated with your Stuccco account.
How should we commuicate with our client?
Initiate your project by sending a message to your client using Stuccco's built-in messaging functionality. You can continue using Stuccco messaging to keep all of your communication and project info in one spot or you can transition to the messaging service of you and your client's choice (SMS, Facebook Messenger, email, etc.).
Maintaining ongoing communication will help support a healthy collaboration between you and your client. By all means, ongoing communication doesn’t mean you have to be available 24/7, replying within seconds of receiving a client’s message. Remember, it’s your client – not Stuccco’s – so be as available and as responsive to them that you deem appropriate.
You are not obligated to call a client but you certainly can do this if it's what you and your client prefer. Making a call can actually be more efficient and build a deeper, more personal connection vs. exchanging messages. But again... this is your choice. If you call your client, use any platform (Skype, cell phone, Facetime, etc.) that you and your client prefer.
What’s included in the initial design concepts?
Initial design concepts are visuals of room design ideas you have for your client, based on the design requirements and style preferences they’ve shared with you. Design concepts could include sketches, digital renderings, pictures of textures, patterns, color swatches, furniture, hardware, other completed rooms that serve as inspiration, etc.
You may want to accompany the design concepts with brief summaries of what’s represented. The purpose of sharing the initial design concepts is to touch base with the client mid-project to get their feedback so you can get a clearer understanding of the direction to take when preparing the final 2D mood-board (for a Room Refresh project) or the 3D room design (for a Classic Design project).
What’s included in the final 3D room design and floor plan?
The final 3D room design is the client’s designed space including all furnishings, colors, textures, etc. The floor plan is a drawing to scale showing a view of the designed space from above that includes dimensions. See the example final deliverables below for an idea of what this looks like.
What’s included in the clickable shopping list?
The clickable shopping list should contain the name of the product, its price, any special instructions (e.g. Its color, whether it should be bought as a set, etc.) and a link to where it can be purchased. If it’s not available online, you can alternatively describe how the product can be purchased offline. See the example final deliverables below for an idea of what this looks like.
What’s included in the setup instructions?
Setup instructions should describe how your client can bring their final designs to life. The specifics of what to include will depend on the design. Examples of what could be included is how to wallpaper or paint a wall, hang curtains, install a backsplash, install a wall decal, etc. The instructions should be thorough enough that your client could give your instructions to a local professional and the local professional could execute your design without needing further assistance. See the example final deliverables from La Fate Inc. below for an idea of what this looks like.
What products can we recommend to our clients?
You can recommend any product from anywhere. This is a key difference between Stuccco and competing online design platforms. You are not limited by where you can source product. Recommend whatever is in the best interest of your client.
How do I end a project?
After you have answered your client's question (if hired for a Quick Fix) or after you have sent your client the final deliverables, then you simply go to the Projects page, then view the particular project's details, then click the "Mark Complete" button.
Your client will be notified that the project has been successfully completed and they will be asked to review you. For obvious reasons, please do not mark a project as complete until you're confident the client is satisfied to avoid any confusion on their end (and a bad review on yours).
Example final deliverables for a Classic Design
Here are examples of projects successfully completed on Stuccco. Each project received a 5-star review.
Di Vito Design entry and hallway design. Please note: this is missing setup instructions
La Fate Inc. kitchen design
Feel free to use these templates to send clients your initial design concepts and final room designs.
Initial Design Concepts Template
Final Room Design Template